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Privacy policy

We respect the privacy of our customers and are committed to the following privacy policy, which is designed to give you peace of mind when using the Spa Travel website.

Personal information.

In order to book your travel arrangements we will ask for your name, your postal address, your telephone number, fax number and e-mail address. We will also need to take your credit/debit card details in order to process payment and confirm your order. When paying by card we also need to take the start date, expiry date and where applicable the issue number of the card. The handling of payment information is to the highest possible standards available under the PCI DSS scheme. Your card number is encrypted so that nobody else can read it; it is not printed out or kept on any computer. You may be asked for your email address. This may be stored to send you special offers; this will not be passed to any third parties.

Why do we take this personal information?

When we give out quotes, we need your name and telephone number and/or e-mail address so that we can contact you with your flight or holiday quote, and/or advise you of special offers and deals you may be interested in.

When we take a booking, we need your name so we can confirm these details to flight and hotel suppliers or suppliers of ancillary products like car hire and transfers. We need your address so that we can send your booking details (off line bookings), any time changes and confirmation invoices. We need your telephone number and e-mail address so we can contact about your booking. We may also use this information to let you know about any special offers/promotions. We may also use your IP (Internet Protocol) address to solve any problems with our servers and to help administer the site - monitoring visitor traffic patterns and site usage help us improve the Spa Travel site further. We need your card details so that we can collect payment for your booking. Information you supply to us might be passed on to our suppliers and agents but only where necessary for the purposes of confirming your holiday / flight booking.

How does Spa Travel protect customer information?

All the information you give us is protected by a secure server. The Thawte software we use encrypts all your data before it is sent to us. This information is only de-encrypted when it reaches our server. We have advanced firewall security software to protect the information we have from all external sources.

Does Spa Travel use cookies?

Spa Travel uses 'temporary cookies' to improve the user experience. A cookie is a small piece of information sent by a web server which is stored on your browser. This speeds up your experience whilst using our site.

Will Spa Travel disclose any of this personal information to third parties?

No This information kept and used inline with the data protection act.